[Q&A&T] ISA 服务器遭遇 RPC 故障

[ 2007/09/04 12:57 | by gOxiA ]
| |

决定在 Blog 上有限地与大家公开分享我为网友解答问题及排错的经验和心得。这里需要注意标题中的 Q&A&T,他们分别是 Question;Answer;TroubleShooting 的缩写,其中要多加个 T 意在表示这个问题解答中包含排错的经验和心得。

网友Q:一台 ISA 服务器为 AD 成员,之前 ISA 运行良好,最近 ISA 总报 RPC 错误,无法登录到 AD?

A&T:首选需要检查日志中是否有可疑的警告或错误事件报告,经过查阅发现一条来源:Winlogon,事件ID:1219的错误警告。

在描述中明确指出RPC服务不可用,说明RPC及相关的服务出现了故障,使用addiag、dcdiag、netdiag分别作了测试,其中netdiag中检测到了可疑信息。

D:\Support Tools>netdiag

...................................

    Computer Name: ISA
    DNS Host Name: isa.contoso.com
    System info : Windows 2000 Server (Build 3790)
    Processor : x86 Family 15 Model 4 Stepping 3, GenuineIntel
    List of installed hotfixes :
        KB911564
        KB925398_WMP64
        KB925876
        KB925902
        KB930178
        KB931768
        KB931784
        KB931836
        KB932168
        Q147222


Netcard queries test . . . . . . . : Passed
    [WARNING] The net card 'RAS 同步适配器' may not be working because it has no
t received any packets.
    GetStats failed for '直接并口'. [ERROR_NOT_SUPPORTED]
    GetStats failed for 'WAN 微型端口 (PPTP)'. [ERROR_NOT_SUPPORTED]
    GetStats failed for 'WAN 微型端口 (PPPOE)'. [ERROR_NOT_SUPPORTED]
    [WARNING] The net card 'WAN 微型端口 (IP)' may not be working because it has
 not received any packets.
    GetStats failed for 'WAN 微型端口 (L2TP)'. [ERROR_NOT_SUPPORTED]
    [WARNING] The net card 'Intel(R) PRO/1000 MT Network Connection' may not be
working.

Per interface results:

    Adapter : contoso

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 10.194.145.2
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . :
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . : 10.194.145.5
                                     10.194.145.8


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Skipped
            NetBT is disabled on this interface. [Test skipped]

        WINS service test. . . . . : Skipped
            NetBT is disable on this interface. [Test skipped].

    Adapter : Internet

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 202.202.202.2
        Subnet Mask. . . . . . . . : 255.255.255.248
        Default Gateway. . . . . . : 202.202.202.1
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . : 202.202.202.202

        IpConfig results . . . . . : Failed

            [WARNING] Your default gateway is not on the same subnet as your IP
address.

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Passed

        NetBT name test. . . . . . : Skipped
            NetBT is disabled on this interface. [Test skipped]

        WINS service test. . . . . : Skipped
            NetBT is disable on this interface. [Test skipped].

    Adapter : VPDN

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 10.194.146.129
        Subnet Mask. . . . . . . . : 255.255.255.192
        Default Gateway. . . . . . :
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . :

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Skipped
            NetBT is disabled on this interface. [Test skipped]

        WINS service test. . . . . : Skipped
            NetBT is disable on this interface. [Test skipped].

    Adapter : DMZ

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 172.16.0.1
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . :
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . :

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Skipped
            NetBT is disabled on this interface. [Test skipped]

        WINS service test. . . . . : Skipped
            NetBT is disable on this interface. [Test skipped].

    Adapter : EP

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 172.18.145.18
        Subnet Mask. . . . . . . . : 255.255.255.248
        Default Gateway. . . . . . :
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . :

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Skipped
            NetBT is disabled on this interface. [Test skipped]

        WINS service test. . . . . : Skipped
            NetBT is disable on this interface. [Test skipped].

    Adapter : JL

        Netcard queries test . . . : Failed
        NetCard Status:          DISCONNECTED
            Some tests will be skipped on this interface.

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 0.0.0.0
        Subnet Mask. . . . . . . . : 0.0.0.0
        Default Gateway. . . . . . :
        NetBIOS over Tcpip . . . . : Disabled
        Dns Servers. . . . . . . . :


    Adapter : {6981CD9A-AA04-4FEE-8986-0B672B1A35BE}

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : isa
        IP Address . . . . . . . . : 10.194.146.65
        Subnet Mask. . . . . . . . : 255.255.255.255
        Default Gateway. . . . . . :
        Dns Servers. . . . . . . . :

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenge
r Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Skipped
            There are no WINS servers configured for this interface.


Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{6981CD9A-AA04-4FEE-8986-0B672B1A35BE}
    1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Servi
ce', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed


Redir and Browser test . . . . . . : Failed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{6981CD9A-AA04-4FEE-8986-0B672B1A35BE}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{6981CD9A-AA04-4FEE-8986-0B672B1A35BE}
    The browser is bound to 1 NetBt transport.
    [FATAL] Cannot send mailslot message to '\contoso*MAILSLOTNETNETLOGON' vi
a redir. [ERROR_BAD_NETPATH]


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Failed
    'contoso': No DCs are up.


Trust relationship test. . . . . . : Failed
    'contoso': No DCs are up (Cannot run test).
    Secure channel for domain 'contoso' is to '\WSUS.contoso.com'.


Kerberos test. . . . . . . . . . . : Skipped


LDAP test. . . . . . . . . . . . . : Passed
    [WARNING] Failed to query SPN registration on DC 'fileserver.contoso.com'.
    [WARNING] Failed to query SPN registration on DC 'WSUS.contoso.com'.


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
    No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Skipped

    Note: run "netsh ipsec dynamic show /?" for more detailed information


The command completed successfully

D:\Support Tools>

从上述错误中可以看到一些服务器因 NetBT 故障导致运行错误,运行"Services.msc"进入服务管理器检查并允许自动运行"TCP/IP NetBIOS helper"服务,之后发现问题依然存在。继续检查内网连接的网卡TCP/IP属性配置下“高级”-“WINS”-“NetBIOS 设置”,应确保内部网卡启用“默认”设置或“启用 TCP/IP 上的 NetBIOS”设置。

因管理员之前为了保证 ISA 的安全,禁用了“TCP/IP NetBIOS helper”服务,并且在TCP/IP高级属性中启用了“禁用 TCP/IP 上的 NetBIOS”(之前询问时管理员一直未回忆起进行过该项操作!:-)),导致 RPC 故障。经过恢复配置该问题得到了解决。建议,因为 ISA 为 AD 成员,所以因该保留内部网卡的TCP/IP配置,并为每个外部网卡单独配置“禁用 TCP/IP 上的 NetBIOS”,无须禁用“TCP/IP NetBIOS helper”服务。

ISA/TMG Server | 评论(1) | 引用(77) | 阅读(9767)
micromeng
2007/09/04 13:07
这个做法不错。
支持。
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